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How jap77 Handles Your Personal Information

This Privacy Policy explains what data jap77 collects when you open an account, make deposits via DANA, OVO or GoPay, or browse the lobby on mobile — and exactly how we use, store and protect it.

Account & wallet data protectionDANA, OVO, GoPay transaction privacyCookie and device data controlsYour right to access or delete dataIndonesia-region data handling
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jap77 How jap77 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at jap77 is built around a few practical measures rather than vague promises. Connections between your device and the platform use SSL encryption, so the data travelling between your phone and our servers — including any wallet confirmation steps — is protected in transit. Account passwords are stored as one-way hashes; we cannot read your password, only verify it. Our internal access controls mean that only a small number of authorised staff can view account-level personal data, and all such access is logged. We review these logs on a regular basis as part of our internal security process.

SSL Encryption in Transit Every connection between your device and jap77 uses SSL. Whether you are confirming a GoPay deposit or checking your account history, the data moving between your phone and our servers is encrypted end-to-end and cannot be read by third parties on the same network.
Password Storage Your account password is never stored in plain text. We use a one-way hashing process, which means even our internal team cannot retrieve your password — only reset it through a verified account recovery flow that we send to your registered contact.
Cookie and Session Data We use session cookies to keep you logged in across browser tabs and to remember your preferred lobby view on mobile. You can clear these from your browser or app settings at any time. Clearing cookies will log you out but will not affect your account data or wallet links.
Wallet Data Handling When you link DANA, OVO or GoPay, we store a transaction reference token — not your wallet credentials. Payments are processed on each provider's own secure infrastructure. If you disconnect a wallet from your account, the stored token is removed from our records.
Data Retention and Deletion We hold your account data for as long as your account is active and for the period local regulation requires after closure. When the retention period ends, data is deleted or anonymised. You can request early deletion by contacting support — we will confirm whether a legal hold applies before proceeding.
Your Right to Access and Correct Data You can request a summary of the personal data we hold at any time. If something is inaccurate — a misspelled name or an outdated contact number — contact support and we will update it. Corrections to wallet-linked data may require a short verification step to protect your account.
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team is the right place to start. We handle privacy requests through the same channels you use for account help — live chat, email and our in-app message form. For wallet-linked data questions involving DANA, OVO or GoPay transactions, include your account username and the approximate date of the transaction so we can locate the relevant records quickly. We aim to respond to all data requests within a reasonable period as required by applicable local regulation.

Live Chat Open the chat icon in the lobby or on the mobile menu. Give your account username and describe your privacy request. Our team will confirm receipt and follow up with next steps.
Email Support Send your data access or deletion request to our support email. Include your registered name, username and the wallet type — DANA, OVO or GoPay — connected to your account so we can match records accurately.
In-App Message Log in on mobile, go to Account, then tap Help. Submit a message with the subject 'Privacy Request'. You will receive a reference number to track your case through to completion.

Common Questions About Your Data and Privacy Rights

Below are the questions we hear most from account holders about how we collect, store and handle personal data. If your question is not here, reach out through live chat or email and our support team will walk you through the specifics for your account.

At registration we collect your name, email address or phone number, and the country you are accessing from. If you link a payment wallet such as DANA, OVO or GoPay, we also receive a transaction token from that provider. We do not collect your wallet PIN or bank account number directly.

We share data only with payment processors — DANA, OVO, GoPay — to complete your transactions, and with service providers who help us run the platform under strict data agreements. We do not sell your personal information to advertisers or unrelated third parties. Data shared with payment rails is limited to what those providers need.

Contact our support team through live chat or email with the subject 'Data Access Request'. Include your account username and registered contact detail. We will locate your records and send you a summary within the timeframe required by applicable local regulation.

Yes. Submit a deletion request through support with your account username. We will confirm whether any legal retention period applies — for example, transaction records may need to be kept for a regulatory period. Once that window closes, your personal data is deleted or anonymised from our systems.

When you deposit or withdraw using DANA, OVO or GoPay, we receive a transaction reference from the provider — not your wallet login or PIN. That reference is used only to match the payment to your account. If you unlink a wallet, the stored token is removed from our records promptly.

We use session cookies to keep you logged in and remember your lobby preferences on mobile. We may also use analytics cookies to understand how the platform is used in aggregate — no personal identity is attached to those reports. You can clear or block cookies in your browser or app settings; doing so will log you out but will not delete your account.

SSL encryption protects data in transit between your device and our platform. Passwords are stored as one-way hashes so they cannot be read internally. We also monitor for login patterns that look unusual — such as access from a new device or location — and may prompt an extra verification step to keep your account secure.

Data is retained for the period required under applicable local law and regulation after account closure. Transaction records may be kept longer than profile data. Once the required retention period ends, personal data is deleted or anonymised. You will receive confirmation when your data deletion is complete.

Yes. Contact support through live chat or email and let us know what needs correcting — your name, contact number or registered email, for example. Changes to wallet-linked details may require a short verification step so we can confirm the request is coming from the account holder.

We may send account-relevant notifications — such as deposit confirmation or a security alert — to your registered contact. If you receive promotional messages and prefer not to, you can update your contact preferences in Account Settings or ask support to turn them off. We do not share your contact details with external marketing companies.

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